FAQ

General Questions

1. What is Infantium Victoria?

Infantium Victoria is a premium sustainable fashion brand specializing in ethically made, high-quality clothing for children. The name is inspired by Latin, meaning "Children" (Infantium) and "Victory" (Victoria). Our brand celebrates childhood and the triumphs of kids, crafting sustainable clothing that empowers them and honors their uniqueness. We aim to combine timeless design with eco-conscious materials, creating pieces that are as beautiful as they are responsible.

2. What makes your clothing sustainable?

We are committed to transparency at every step of our process. Detailed information about the fabrics we use and the manufacturing process is available for every product. We use organic, plant-based, and recycled materials, employ zero-waste design techniques, and ensure ethical production practices. Additionally, we strive to minimize our carbon footprint by choosing sustainable transport options.

3. Where are your products made?

Our garments are proudly made in carefully selected facilities in Belgium, Germany, Spain, Portugal, and India. The production location depends on the type of product, and you can always find the specific factory details in the product description on our website. Each facility is chosen for its commitment to ethical working conditions and sustainable practices.

4. What certifications do your products have?

Infantium Victoria holds globally recognized certifications that reflect our commitment to sustainability and ethical fashion, including:

  • GOTS (Global Organic Textile Standard): Ensuring organic materials and ethical practices.
  • PETA Vegan Approved: Guaranteeing no animal-derived materials are used.
  • Fur Free: Confirming our commitment to cruelty-free fashion.

5. What sizes do you offer?

We offer sizes ranging from newborn to size 16 for teens, which often aligns with size S in women’s wear. This allows for "Mommy and Me" combos, enabling coordinated outfits for parents and their children. Our detailed sizing guides ensure you can find the perfect fit for every child.

6. Do you have clothing for special occasions or everyday wear?

Yes, our collections feature versatile designs for both everyday wear and special occasions. For holidays, weddings, and other celebrations, we offer elegant and timeless solutions. Keep an eye on our collections to find the perfect outfit for your special moments, while also enjoying stylish options for everyday wear.

7. Are your clothes suitable for sensitive skin or allergies?

Absolutely! Our garments are made from organic and hypoallergenic materials, free from harmful chemicals, dyes, and allergens. They are designed to be gentle on sensitive skin, making them an ideal choice for children with allergies or skin sensitivities.

 

Ordering & Payment

1. How do I place an order?

Placing an order is easy! Simply browse our collection, select the desired size and quantity, and click “Add to Cart.” Once you’ve added all your items, proceed to checkout to complete your purchase. You’ll receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment options. All transactions are encrypted to ensure your data is safe.

3. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. Gift cards can be purchased here and are delivered instantly via email, making them a perfect last-minute gift for any occasion.

4. Can I make changes to my order after placing it?

If you need to make changes to your order, such as updating the size or shipping address, please contact our customer support team as soon as possible. While we cannot guarantee changes after an order has been placed, we will do our best to assist you.

5. What currencies do you accept?

Our store operates in EUR (Euro) by default, but we accept payments in multiple currencies. The exact currency options depend on your location and payment method.

 

Shipping

1. Where do you ship to?

We ship worldwide! Whether you’re in Europe, the Americas, Asia, or anywhere else, you can enjoy our sustainable kids’ clothing. If you have questions about shipping to your specific location, please contact us.

2. How much does shipping cost?

Shipping costs and free shipping thresholds depend on your location:

  • Germany: Free shipping on orders over €50. For orders below €50, shipping costs €5.
  • EU: Free shipping on orders over €75. For orders below €75, shipping costs €7.50.
  • UK & Switzerland: Free shipping on orders over €100. For orders below €100, shipping costs €15. Import duties are not included.
  • US & Canada: Free shipping on orders over €150. For orders below €150, shipping costs €20. Import duties are not included.
  • Australia & International: Free shipping on orders over €150. For orders below €150, shipping costs €20. Import duties are not included.
  • Russia: Free shipping on orders over €150. For orders below €150, shipping costs €12. Import duties are not included.

Shipping fees will be calculated and displayed during checkout.

3. How long does delivery take?

Delivery times vary based on your location:

  • Germany & EU: 2–3 business days.
  • US & Canada: 2–5 business days.
  • UK, Switzerland, Australia, and International: 5–7 business days.
  • Russia: 7–10 business days.

Please note that delivery times are estimates and may vary due to customs or other unforeseen circumstances.

4. Do you offer express shipping?

Yes, express shipping is available for most destinations. Select the express shipping option during checkout for faster delivery. Additional fees may apply.

5. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to follow your package’s journey to your doorstep.

6. Do you offer eco-friendly shipping options?

Yes, sustainability is at the core of what we do. We use minimal, recyclable, and biodegradable packaging to reduce waste. Where possible, we work with carbon-neutral shipping partners to minimize environmental impact.

Returns & Exchanges

1. What is your return policy?

We want you to be completely satisfied with your purchase. You can return unused items in their original condition within 28 days of receiving your order. Items must be in their original packaging.

  • Germany: Returns are free of charge.
  • International: Customers are responsible for return shipping costs.

In all cases, please contact us to request your return label (Germany) or to inform us of your return (international). This ensures we can assist with your return and monitor customs information for international shipments.

If you have any questions about the returns process, please contact our customer support team.

2. How do I return or exchange an item?

To return or exchange an item:

  • Germany: Contact us to request a prepaid return label and include your order details in the package.
  • International: Contact us to notify us of your return and include your order details in the package. Use a reliable courier service for shipping, and keep your receipt for tracking purposes.

For exchanges, specify the desired replacement item when contacting customer support. We will guide you through the process.

3. How long does it take to process a return or exchange?

Once we receive your returned items, it typically takes 5–7 business days to process your return or exchange. Refunds will be issued to your original payment method, and you’ll receive an email confirmation once the process is complete.

4. Do I have to pay for return shipping?

  • Germany: Return shipping is free. Please contact us to receive your prepaid return label.
  • International: Customers are responsible for return shipping costs. Contact us to notify us of your return so we can monitor customs information.

We recommend using a reliable shipping service with tracking for international returns to ensure your package arrives safely.

5. What if my item arrives damaged or defective?

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact our customer support team within 7 days of receiving your order. Provide your order number and photos of the damaged or defective item. We will arrange a replacement or refund as quickly as possible.

Care & Maintenance

1. How should I wash and care for my clothes?

To ensure the longevity of your Infantium Victoria garments, we recommend:

  • Washing on a gentle cycle with cold water.
  • Using a mild, eco-friendly detergent.
  • Avoiding bleach or harsh chemicals.
  • Air drying whenever possible to reduce energy usage and preserve fabric quality.

Each product includes specific care instructions, so please check the label for detailed guidance.

2. Are your clothes machine washable?

Most of our garments are machine washable, but delicate items may require hand washing. Always check the care label on each garment for specific washing instructions.

3. Can I iron or steam your garments?

Yes, most of our garments can be ironed or steamed. Use a low to medium heat setting and, if possible, steam rather than iron to protect delicate fabrics. For best results, refer to the care label on your item.

4. Do you offer repair services for damaged items?

Yes, we believe in extending the life of your garments. If an item is damaged, contact us, and we’ll advise on repair options. In some cases, we may offer a repair service for a small fee.

5. Can I recycle or resell old Infantium Victoria clothes?

We encourage sustainable practices and offer two options for recycling or reselling your Infantium Victoria garments:

  • Resell through Brandback: You can sell your Infantium Victoria items via the platform Brandback. This service is currently available for Germany and continental EU, but we are expanding to more regions soon.
  • Ship back for a voucher: Alternatively, you can send your garments back to us and receive a 20% voucher for your next purchase. Simply include your contact details in the package, and we’ll process your return.

Both options are excellent ways to promote circular fashion and minimize waste.

Sustainability & Ethics

1. What sustainability certifications does Infantium Victoria hold?

We are proud to be certified by the Global Organic Textile Standard (GOTS) since July 2019, ensuring our products meet rigorous environmental and social criteria. Additionally, our entire product range has been PETA-Approved Vegan since 2015, reflecting our commitment to cruelty-free fashion. 

2. How does Infantium Victoria ensure ethical production?

We maintain full transparency in our production process. Each product on our website lists the materials used, their suppliers, and the names and locations of our production facilities, including Lira Moden in Germany, Joaquim Gomes Texteis in Portugal, and Nagesh Knits and Wear and Fabstract in India. Our partners are selected based on sustainable resource utilization, waste management, ethical working conditions, and third-party monitoring. 

3. What materials are used in Infantium Victoria garments?

We use only organic, plant-based materials for our products, including GOTS-certified textiles. Our suppliers, such as Ecological Textiles and Lebenskleidung, provide fabrics made from natural fibers like organic cotton, wool, hemp, linen, and silk, produced in an environmentally friendly and ethical manner. 

4. Does Infantium Victoria use animal-derived materials?

No, we are committed to cruelty-free fashion. Our entire product range is PETA-Approved Vegan, and we do not use any animal-derived materials such as wool, silk, leather, or fur in our garments. 

5. How does Infantium Victoria minimize its environmental impact?

We implement several initiatives to reduce our environmental footprint:

  • Locally Made: We value local craftsmanship, which minimizes our carbon footprint and enhances garment quality.

  • Plastic-Free Packaging: Our packaging is free from plastics, aligning with our commitment to environmental responsibility.

  • Zero-Waste Design Practices: Our design team employs zero-waste techniques, utilizing every piece of fabric to mitigate waste.

  • Upcycling and Waste Management: We strive to breathe new life into discarded materials, ensuring waste is reinvented into luxury forms.

  • Embracing Circular Design: We promote a circular design model that values the lifespan and sustainability of each garment.

6. How does Infantium Victoria support social responsibility?

We are dedicated to social initiatives that educate and uplift communities. Our collaborations with organizations like Tharangini Studio and Lira Moden highlight our commitment to empowering women and promoting equality and opportunity within the industry. 

 

Sizing & Customization

1. How do I choose the right size for my child?

We provide a detailed sizing guide for each product to help you find the perfect fit for your child. The guide includes measurements for height, chest, waist, and hips to ensure an accurate fit. If you're unsure, feel free to contact our customer support team for assistance.

2. Do you offer custom sizing or tailoring?

Currently, we do not offer custom sizing or tailoring. However, our extensive size range—from newborn to size 16 (often equivalent to size S in women’s wear)—caters to a variety of body types. Our "Mommy and Me" options make it easy to coordinate outfits for parents and children.

3. What do I do if the size doesn’t fit as expected?

If the size isn’t quite right, you can easily exchange or return the item within 28 days. For returns within Germany, shipping is free. For international returns, customers are responsible for return shipping costs. Contact our customer support team for guidance on the exchange process.

Promotions & Affiliates

1. Do you offer discounts or promotions?

Yes, we occasionally offer exclusive discounts and promotions. To stay updated, subscribe to our newsletter and follow us on social media. Subscribers often receive early access to sales and special offers.

2. Do you offer a referral or affiliate program?

Yes, we believe in building a community of like-minded individuals who value sustainability. If you’re interested in joining our affiliate program, please send us an email to contact@infantiumvictoria.com with the subject line “Affiliate” or reach out to us via Instagram. We’d love to hear from you!

3. Can I use multiple discount codes on the same order?

In most cases, only one discount code can be used per order. However, some codes may be combinable for even greater savings. Please refer to the specific terms and conditions of each promotion or discount code.

4. Do you have gift cards?

Absolutely! Our digital gift cards are perfect for any occasion. They can be purchased here and are delivered instantly via email. Gift cards can be used to purchase any item on our website.


Contact & Support

1. How can I contact customer support?

You can reach our customer support team via:

We’re happy to assist you with any questions or concerns.

2. What are your customer support hours?

Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all inquiries within 24–48 hours.

3. Do you have a physical store or showroom?

Yes, we have two locations:

  • Showroom in Hannover, Germany
    Hirschanger 2, 30559 Hannover
    Open Wednesday to Friday, 11:00 AM to 3:00 PM
    Additional timings are available upon request—please contact us to arrange a visit outside of regular hours.

  • Atelier in Vilvoorde, Belgium
    Aiast Park, Mechelsesteenweg 255, 1800 Vilvoorde, Building C
    The atelier features a curated selection of seasonal goods and is open Monday to Friday, 10:00 AM to 5:00 PM

Additionally, we host pop-up events and open Sundays throughout the year. Follow us on social media or subscribe to our newsletter to stay updated on upcoming events.


Other

1. Do you offer wholesale options?

Yes, we are available on the Faire platform for wholesale orders. If you have a specific inquiry or would like to discuss an individual offer, please reach out to us at info@infantiumvictoria.com.

2. Can I find your products in retail stores?

In addition to our online store, our products are available in select retail locations worldwide. Please contact us for information about a stockist near you.

3. How do I sign up for your newsletter?

You can sign up for our newsletter on our website to stay informed about new collections, exclusive offers, and upcoming events. Look for the "Subscribe" button at the bottom of our homepage.